Privacy Policy

Associates for International Research, Inc. (AIRINC), knows that you care how information about you is used and shared, and we appreciate your trust that we will deal with your information carefully and sensibly. This notice describes our privacy policy. By visiting, browsing, or utilizing this AIRINC Web site, you acknowledge that you have read, understand, and are accepting the practices described in this Privacy Notice. Please read this policy carefully.

What Personal Information About Customers Does AIRINC Gather?

The information we learn from customers helps us personalize and continually improve our services and your user experience at AIRINC. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You provide most such information when you order products, participate in a questionnaire, or communicate with customer service. For example, you provide information when you place an order through AIRINC or one of our third-party sellers; enter information in My Account (and you might have more than one if you have used more than one e-mail address when working with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire; provide employer information when opening a corporate account. As a result of those actions, you might supply us with such information as your name, address, and phone numbers. You can choose not to provide certain information, but then you might not be able to take full advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing services for you, improving our services, and communicating with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses an AIRINC website. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at AIRINC if we cannot recognize you, we want you to be aware that these tools exist.
  • E-mail Communications: To help us make e-mails more useful, we often receive a confirmation when you open e-mail from AIRINC if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
  • Information from Other Sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as automatic login.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of AIRINC’s time-saving features, and we recommend that you leave them turned on.

Does AIRINC Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with affiliated entities that AIRINC controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Affiliated Businesses We Do Not Control:

  • Agents: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, and providing customer service. These agents have access only to personal information needed to perform their functions, but may not use it for other purposes.
  • Business Transfers: As we continue to develop our business, we might sell or buy business assets, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that AIRINC or substantially all of its assets are sold, customer information will of course be one of the transferred assets.
  • Protection of AIRINC and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of AIRINC, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • Access to any system that contains your information is restricted by password protection at both application and file system levels.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are finished using a shared computer.

Which Information Can I Access?

AIRINC gives you access to some information about your account and your interactions with AIRINC for the limited purpose of viewing and, in certain cases, updating that information.

What Choices Do I Have?

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain AIRINC website features.
  • You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we may keep a copy of the prior version for our records.
  • If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of AIRINC, and it is your responsibility to review them for changes.)
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use certain features such as auto login if you do not use cookies.
  • The Federal Trade Commission provides useful information about online privacy on its own website:

Safe Harbor Policy

AIRINC adheres to the principles of the US Department of Commerce Safe Harbor Program (the “Safe Harbor Principles”) with respect to all personal information transferred from the European Union within the scope of AIRINC’s Safe Harbor certification. Further information about the Safe Harbor Program can be found at You may obtain further information about AIRINC’s Safe Harbor certification of compliance by visiting

Among other elements of AIRINC’s participation in the Safe Harbor Program is our agreement to cooperate with European Data Protection Authorities to satisfy the verification, dispute resolution, and remedy requirements of the Safe Harbor Program.

Safe Harbor Compliance

As indicated, AIRINC has agreed to the jurisdiction of the European Data Protection Authorities to hear any claims against AIRINC regarding possible unfair or deceptive practices or possible violations of laws or regulations governing privacy. Verification of AIRINC’s adherence to its privacy policies is performed in-house by the AIRINC Privacy Policy Compliance Officer. AIRINC will address any complaints presented to its Privacy Office. In addition, an independent recourse mechanism is available to investigate unresolved complaints.

If you have any questions about AIRINC’s privacy practices, please contact us at:

Associates for International Research, Inc.
Attention: Privacy

1100 Massachusetts Avenue
Cambridge, MA 02138
Telephone (617)/250-6700 | Fax: (617)/876-2651

Terms of Use, Notices, and Revisions

If you choose to visit AIRINC, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Massachusetts. If you have any concern about privacy at AIRINC, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Terms of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Practices and Information